Shipping & Returns

To return an item, please complete steps 1& 2.

Step 1: A Returns & Exchanges form is included with every package and can be found on the back of the packing slip. If you do not have the form,Download the return form complete and send it with the items you are returning.

 Step 2: Send your return with a generic address label

Please send your completed return form, product, and proof of purchase packed securely in a sturdy cardboard box through a standard carrier (such as USPTO, FedEx or UPS) or insured mail to the address below. Please note the tracking number to monitor the delivery status of your return.

My Muse Dolls
1241 Prosper Commons
Suite # 103
Prosper, TX 75078
USA
Customers are responsible for shipping any returned products to MyMuseDolls.com. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-saleable condition and will include the original packaging material and other accessories provided by the manufacturer. My Muse Dolls will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has stains, dents or excessive use.

Please allow 2 to 7 business days to process your returns.